Hi there, my name is Alex. Cash … there’s
nothing quite like it. It’s a popular
means of payment. And that creates opportunities
for counterfeiters. But our bank notes are
tough to counterfeit. I’m late … I’m supposed to
pick up my daughter at school. She’s not going to
be happy I’m so late. Can you hurry up, please? I’ve really have
to get going. Sure. Um, sir, I’m afraid I
can’t accept this bill. It looks like it may
be a counterfeit. You’ve got to be kidding! I got that from my
bank this morning. I don’t believe this. I’m sorry, you know
these things happen. I recommend you go
to the police and maybe have them check it out. I don’t have
time for this. Now, remember any one of
us could have a counterfeit in our possession
and not know it. If you sense that someone
may be trying to pass a counterfeit, you need to
maintain your composure and act professionally. I’ve seen a lot
of customers, and you know sometimes
I can sense who might be trying to pull
one over on me. They might seem to
be a little shifty, or in a hurry, or they only
have a large bill to use. So, I know it’s best
to keep my cool, check the bills carefully,
and if any are suspicious, I just say I’m not
allowed to accept them. In many cases, organized
crime is behind the production and distribution
of counterfeit notes. They often seek
out easy targets, such as businesses that
don’t check their cash. Counterfeiting operations
can be sophisticated and the proceeds are often
used to fund other serious crimes in your community. We need to play it safe. There’s no point in
putting ourselves at risk. I mean, you never know
what sort of character you may be dealing with, so
I’m careful not to accuse a customer of trying
to pass a counterfeit. If you come across a suspect
note, advise the customer to take it to the
police for verification. Once they have left,
inform your supervisor, who will contact
the police. Pass along any details
that could help a potential investigation:
when it happened, the value of the note, and
a description of the person. Keeping ahead of
counterfeiting involves more than issuing
secure bank notes. The security features are
there for you to check! This applies to both
polymer and paper notes. As a cash handler, besides
checking your notes, you can also help speed up
the transition to polymer notes by separating
paper notes in your till, and returning polymer
notes to customers whenever possible. While polymer notes
are very durable, taking care not to crease
or crumple them will keep them looking their best
and circulating longer. Whether you are handling
polymer or paper notes, the security features
are easy to check. Let’s take a look. These notes are made from
a single piece of polymer, which contains a
unique combination of transparency, holography
and other security elements. A good way to check them is
to Feel, Look, and Flip them. Feel the smooth, unique
texture of the polymer note and the raised ink on
the shoulders of the large portrait, the large number
and the “Bank of Canada” text. Next, look at the
transparent windows. The large window has a
metallic building and a metallic portrait that
matches the large portrait. When you tilt the note,
there are sharp colour changes in the building
and more subtle changes in the portrait. If you flip the note, you
will see that the same metallic images in the
large window are repeated in the same colour and
detail on the back. There’s one more security
feature you can use if you’re still unsure
that a note is real. You will need a small
light source that’s about a metre away from you. Locate the frosted maple
leaf window and bring it right up to your eye. Look at the light
through the window. A circle of numbers matching
the note’s value will appear. For more information about
these and other security features, visit the
Bank of Canada’s website. Remember that
criminals rely on you not checking your notes. More often than not, fake
twenties are being passed because crooks believe
that larger bills are more likely to be checked. A sign saying you refuse
large bills may be a signal to counterfeiters
that you are not checking your notes at all, making
you a potential target. Any bill could
be counterfeit, so it’s important
to check them all. Now if you are unsure
about a note-old or new-remember that you can
always ask for another one. With a little practice,
checking several security features will quickly
become second nature to you. I’ve made checking my cash
a routine part of my job. So, what do I do? Well, at first I slide
my fingers over the bill, which lets me feel the
smooth polymer and the raised ink areas. Next, I look through
the transparent window and give the bill
a little tilt, so I can see the colour
shifts in the metallic portrait and building. Then I flip the note and
look at the same sort of colour changes
on the back. If ever I’m not
sure about a note, I’ll compare it to one
that I know is real. And that way, I protect
my business and my customers-they won’t be
getting fakes in their change. Do your part to prevent
bank note counterfeiting. The leading-edge security
features in our polymer notes make them easy to
verify and hard to counterfeit. Use these features
and see for yourself. By checking all notes and
promptly reporting cases of suspected counterfeit
notes to police, you can play an important
role in helping them track down counterfeiters
and reducing crime. It’s important to us all.